Privacy policy

Last updated: June 22, 2025

Hellotee (“we”, “us”, “our”) is committed to protecting your privacy and personal data in accordance with GDPR, CCPA, CalOPPA, and other applicable privacy laws.

1. Information We Collect

  • Personal Information: name, shipping address, billing address, email, phone number, payment information.
  • Order & Transaction Data: purchase history, shipping dates, order status.
  • Device & Analytics Data: IP address, browser type, device type, visit timestamp; collected via Google Analytics, Shopify analytics, and server logs for service improvement and fraud prevention based on legitimate interests.
  • Cookies & Trackers: essential cookies (e.g. shopping cart, login), analytics cookies (Google Analytics), advertising cookies (e.g. Google Ads, Facebook Pixel).

2. Purpose & Legal Basis

  • Performance of Contract: to process your orders and fulfill delivery.
  • Consent: for email/SMS marketing when consent is explicitly given.
  • Legitimate Interests: for website analytics, customer experience improvement, and fraud detection.
  • Legal Compliance: to comply with legal obligations (e.g. retaining transaction records).

3. Data Retention

  • Order and customer records: retained for at least 7 years for tax/compliance purposes.
  • Analytics and server logs: retained for 12 months, then anonymized or deleted.
  • Cookie consents: retained until withdrawal or up to 24 months.

4. Your Rights

Under GDPR, CCPA, and similar laws, you have the right to:

  • Access, rectify, or delete your personal data;
  • Restrict or object to processing;
  • Request portability of your data;
  • Withdraw consent at any time;
  • Opt out of profiling or direct marketing;
  • Lodge a complaint with a supervisory authority (e.g. California Attorney General, EU Data Protection Authorities).

To exercise any of these rights, contact us at info@hellotee.us.

5. Cookies & Consent Management

We divide cookies into these categories:

  • Essential: required for site functionality (e.g. cart, login); cannot be disabled.
  • Analytics: track site usage via Google Analytics; opt-out is available through our cookie banner.
  • Advertising: used for Google Ads, Facebook Pixel; you may opt-out via the Digital Advertising Alliance or our consent management tool.

A cookie banner will appear on your first visit, allowing consent selection or rejection of non-essential cookies. This complies with GDPR and CCPA guidelines :contentReference[oaicite:1]{index=1}.

6. Sharing Information with Third Parties

We may share your data with:

  • Shipping partners to fulfill orders;
  • Payment processors (Shopify Payments, PayPal);
  • Analytics and advertising services (Google Analytics, Google Ads, Facebook Pixel);
  • Legal authorities if required or to protect our rights.

7. Data Security

We use industry-standard security measures including SSL/HTTPS encryption, data encryption, and compliance with PCI-DSS. Our security protocols are regularly reviewed.

8. International Data Transfers

Your data may be processed and stored outside your home country (including within the USA). When this occurs, we safeguard it with standard contractual clauses or equivalent measures.

9. Policy Updates

We may update this policy periodically. Any modifications will take effect upon updating the "Last Updated" date. Where required, we will notify you via email or an in-site banner.

10. Contact Us

Skilled Girl Customs LLC
Visalia, California, USA
Email: info@hellotee.us
Support hours: 9:00 AM – 6:00 PM PST

Effective as of: June 22, 2025.